FAQs

Duck Puzzle Feeder FAQs

How does the Duck Puzzle Feeder work?

It's simple, fun, and brain-boosting! Just place your dog’s favourite kibble or treats inside the feeder. As your pup plays, the food gradually trickles out, transforming mealtime into a mentally stimulating experience. No batteries, no hassle—just pure enrichment.

How do I use the Duck Puzzle Feeder?

Open the feeder and insert dry treats or kibble

  • Close it up and place it in your dog’s play area
  • Watch your dog sniff, nudge, and paw at the feeder to release the treats
    It’s a great way to keep dogs entertained while encouraging slower, healthier eating habits.

How big is the feeder?

The Duck Puzzle Feeder measures approximately:
11cm x 14cm x 22cm (or 4.33" x 5.51" x 8.66")
Perfect for dogs weighing 3–50kg, with just the right size to keep them curious without being overwhelming.

Can both dogs and cats use it?

Absolutely! While designed with dogs in mind (especially those 3–50kg), curious cats who enjoy treat puzzles may also find it engaging. If your feline friend loves a challenge, this duck is up for it!

General FAQs

How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number and a direct link to keep an eye on your package’s journey.

Help! I think my order is lost

If your tracking link isn’t showing updates right away, don’t worry—couriers can take time to refresh. Still waiting after 30 days? Reach out to us and we’ll investigate immediately to make it right.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure options listed at checkout. Your safety is a priority.

Shipping & Returns

Do you ship internationally?

At the moment, we only ship within the United States. However, we’re working on expanding our reach internationally very soon. Stay tuned for updates on global delivery timelines.

Have questions? Our friendly support team is always happy to help.

Can I change my shipping address?

Entered the wrong address by mistake? No stress. If your order hasn’t been shipped yet, just email us your updated details and we’ll fix it up for you.

How long does shipping take?

Shipping times depend on your location and selected method.

  • Standard shipping: usually 8–14 business days after dispatch
  • Orders dispatch within 3 business days (up to 6 days during peak seasons)

Note: estimated shipping times are not guaranteed. Customs or clearance delays may impact delivery time.

What is your return policy?

We offer a 30-day return policy on most items. Products must be unused and in original packaging. For detailed return instructions, contact our support team.

Do you offer exchanges?

Absolutely! We’ll exchange any item that arrives damaged or defective. Just reach out to our support team and we’ll sort it out.